We may share your data with referencing agencies for tenant checks, maintenance contractors who need access to your property, deposit protection schemes, regulatory bodies where legally required, and our professional advisors. We will never sell your personal data to third parties.
Under data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (where applicable), object to processing of your data, request restriction of processing, and data portability. You also have the right to withdraw consent at any time and to lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of your data rights, or if you have questions about how we handle your data, please contact us at [Your Email Address] or write to: Valentine South West T/A Valentine Residential, NHC Kineton Hill, Stow on the Wold, GL54 1HA.
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We take all complaints seriously and aim to resolve issues quickly and fairly. Here is our step-by-step process.
Please put your complaint in writing — by email or letter — to give us the detail we need. We will acknowledge your complaint within 3 working days and assign a dedicated person to handle it.
We will investigate your complaint thoroughly and aim to provide a full written response within 15 working days. If we need more time, we will let you know and explain why.
If you are not satisfied with our response, you can request a final viewpoint from a senior member of our team. We will provide our final position in writing, clearly explaining our reasoning.
If you remain unsatisfied after our internal process, you have the right to refer your complaint to our government-approved redress scheme. The redress scheme provides an independent and impartial review at no cost to you.
Valentine South West T/A Valentine Residential
Company number 11676511
NHC Kineton Hill
Stow on the Wold
GL54 1HA
We're always happy to have a chat. No pressure, just honest advice.
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